GovTech and e-governance
Tankar builds software for public bodies and for the suppliers who work with them. That means citizen-facing services that have to work on a low-end phone, back-office systems with an audit trail that survives scrutiny, and procurement and tender platforms. The company is ISO 9001, ISO/IEC 20000-1 and ISO/IEC 27001 certified and appraised at CMMI Level 3, and holds DPIIT Startup India recognition, which are the credentials most Indian public tenders ask for.
Built for the least confident device
A citizen service is used once a year, on a borrowed phone, on a weak connection, by someone who cannot call support. That constraint decides the architecture: server-rendered pages, small payloads, forms that survive a dropped connection, and language that a first-time user can follow.
Records that hold up
Public systems are audited. Every state change carries who did it, when and on what basis, and reports come out of the same records rather than a separate spreadsheet.
Typical engagements
What this service usually produces, as deliverables rather than adjectives.
- Citizen service portal with application, tracking, payment and grievance handling
- Tender and procurement platform with publication, bid submission and evaluation records
- Municipal back-office system for records, approvals and departmental reporting
- Public dashboard that publishes departmental data in an accessible, downloadable form
- Integration with government payment, identity or record systems where an interface exists
- Accessibility and security remediation of an existing public system
How it runs
The stages this service goes through, and what you see at each one.
Discovery
The service being delivered, the departments involved, the records that must be kept, and the accessibility and language requirements. Written estimate within 48 hours of the scoped call.
The written estimate follows within 48 hours of the scoped call.
Design
Flows designed for the person with the least confident device and connection, reviewed with the department that will operate the service.
Build
Sprints with a weekly demo to the department, an audit trail on every state change, and code in the client's repository from the first sprint.
Test
Functional testing, accessibility testing to WCAG 2.2 AA, load testing against the expected peak, and coordination of an independent security audit where the department requires one.
Launch
Phased release with a helpdesk runbook, rollback plan and a monitored first week.
Run
SLA-backed support with an escalation path, a monthly report and a change process the department controls.
- Team shape
- A pod of a named project manager, a designer, engineers and a QA engineer, with a director available for escalation within 24 hours.
Stack for this service
The technologies this work is usually built on, and why each one is used here.
| Technology | Why we use it here |
|---|---|
| .NET | Widely used inside Indian public IT, so a system built on it can be maintained by the department or a successor supplier. |
| Next.js | Server-rendered pages work on low-end phones and weak connections, which is the real constraint on citizen services. |
| PostgreSQL | Open source, no licence cost per deployment, and strong support for the audit and reporting queries these systems need. |
| Keycloak | Standards-based authentication and role management for departmental users, hosted inside the department's own environment. |
| Docker | The same build runs on a state data centre, a government cloud or a commercial cloud, which is often decided after the project starts. |
Selected work
Case studies where this service carried the engagement. Only outcomes with a source are shown.
Own productGovernment and public sectorTenderBazaar: tender discovery and alerts for Indian SMEs
A tender discovery platform that collects listings from central, state and municipal portals into one searchable feed with daily alerts.Services: SaaS product development, Mobile app development and 1 moreRead the case study
Anonymised clientRetail and e-commerceA multi-vendor marketplace with vendor self-service and compliant invoicing
A marketplace where vendors onboard themselves, list and price their own stock, and are paid out against a commission engine with GST-compliant invoices.Services: E-commerce and marketplace development, Custom software development and 1 moreRead the case study
Engagement models that fit
Public procurement usually requires a fixed price against a written scope, with maintenance quoted separately as an annual figure.
- Fixed priceA defined scope with a clear end state: an MVP, a website, a well-specified module or an integration.
- Time and materialsEvolving products, research-heavy work such as AI features, and engagements where the backlog is set sprint by sprint.
- Retainer and supportLive products that need maintenance, monitoring, small improvements and a response commitment after launch.
Questions buyers ask
What buyers ask most about this service, answered before the first call.
Tell us what you are building.
NDA on request. Written estimate within 48 hours of a scoped call. Reply within one business day.